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According to Zendesk, the popularity of using SMS messaging to contact businesses grew by 75% in 2020. However, just like gift-giving, it’s key that you actually give people what they want when they start a text conversation with your brand.

For example, according to Simple USA Phone Number List USA Phone Number List Texting, only 9% of consumers want to hear about your customer satisfaction survey via text. (Which, let’s be real, makes up like 99% of text messages people receive from businesses. Annoying much?) On the other hand, according to the same survey, 35% of consumers would love to get special offers or promotions via text.

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Text message marketing can feel invasive and unwelcome if it’s not personalized and valuable to your audience. If you’re still not sure what consumers want to receive, you’re in luck. This guide covers five SMS marketing examples your audience actually wants to receive so you don’t become the marketing equivalent of Great Aunt Margaret. You’ll increase your conversions and your bottom line.
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