2020 NPS Benchmarks: How Much NPS Scores Count Romania Phone Number

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Although we emphasize that the absolute value of NPS is of little significance, it is understandable that everyone wants to gain a more accurate understanding of their company's market position by comparing with other companies. Frankly Senegal Phone Number speaking, measuring good or bad NPS scores is a complicated process. There are many measures of customer satisfaction, no matter which one, there will be many influencing factors behind it. NPS is no exception. To illustrate this, we can look at some data. According to Temkin's latest survey report, in 2020, the Senegal Phone Number average NPS of the automotive industry is 39 points, with the lowest being 20 points; the average NPS of the Internet industry is 0; the higher NPS of the SaaS industry is 65 points. The above data shows that we cannot evaluate a company solely on the basis of absolute NPS and ignore their industry performance.

An NPS of 30 may be the bottom of the industry for some companies, while for others, it may mean that they have become the industry leader. Therefore, the NPS scores of various industries may be very different. If you want to know whether your NPS score is good or bad, there are many factors to consider. 1. 2020 benchmark NPS for each industry 2020 NPS Benchmarks After seeing these data, you Senegal Phone Number may have this question: what is the NPS score to be considered good? And how can we use NPS to more accurately grasp our market position? Let's discuss these issues in detail. 2. What is the NPS score to be considered Senegal Phone Number good? Generally speaking, an NPS below 0 means that your company has a lot of problems to solve. An NPS between 0 and 30 points means that the performance is good, but there is still room for improvement; if it exceeds 30 points, it means that your company is performing very well and the customer satisfaction level is high.


If the NPS exceeds 70 points, it means that the customer is quite satisfied, and your company can accumulate a good reputation through their referral. The higher the NPS score, the higher the customer recommendation, and the more likely it is to acquire new customers, thus bringing more benefits to the company. Keep your NPS score as positive as possible. If your NPS is -10, even if you are Senegal Phone Number higher than others in your industry, you will be frustrated that it is a negative number. At the same time, it's a wake-up call that the customer's experience with the product is terrible. How much is the NPS score? 3. Senegal Phone Number Changes in NPS over the years Have you ever thought about a question: how has the mean NPS changed over the years? We have thought about this issue before, and it seems that the average NPS value has shown a clear downward trend in recent years. In order to demonstrate our point of view, we consulted the above-mentioned Temkin survey report in the past three years.