Be kind and friendly users are used to using Messenger to photo editing servies communicate directly, so use a friendly and polite tone, professional, but not too cold and detached, just as if you were talking to them in person. . Be brief and concise Messenger gives you the opportunity to convey the right message or content to the person who contacted you for information, take this opportunity but always consider the medium you are using provide clear information and answers and it coincided, not spam. . Calibrate your response with Context tabs Before replying to the user, consult the associated.
Context tab, where you can find public information about your interlocutor such as local time, where they live and more. They will help you formulate an even more personal response. . Use saved replies to frequently asked questions This feature allows administrators to quickly respond to messages containing similar questions. You can, for example, use them to answer frequently asked questions about opening hours or information on returns. . Reply as soon as you can given the nature of the medium, users expect to receive answers to their questions quickly. Always take this into consideration and try to respond quickly.